Terms of Engagement

Three things fall under these terms: requests submitted through cmmcalibrationnashville.com, the quotations issued in response to them, and the performance of CMM Calibration and Repair and related work arranged through this site. Acceptance is by conduct — submitting a request, or accepting a quotation issued in response to one. A signed supply agreement or agreed purchase-order terms already in place take precedence over these terms, to the extent of any conflict.

Version of 2026-10-09.

Every request is reviewed before a quotation is issued. That review confirms that the requirement is stated clearly and understood, that the method, range and measurement capability needed are available, and that the laboratory selected to carry out the work is competent to perform it.

Where a statement of conformity is required, the decision rule to be applied is agreed in writing before work begins, together with the specification the item is to be assessed against. If a requirement changes after acceptance, the review is repeated and the change is confirmed to the customer before work continues. Requests that cannot be met as specified are declined, or returned with an alternative scope — never accepted and quietly reduced.

Each quotation is issued in writing and stays valid for thirty (30) days from the date of issue, unless it states otherwise. What goes into it is the item description, the quantity, the measurement points, the tolerances, and the turnaround given with the request.

If the item on arrival is not the item described — extra channels, a wider range, damage, or a condition that needs repair before measurement can happen — the work pauses for a revised quotation, and resumes only once that revision is approved in writing.

Turnaround is stated in business days. It runs from whichever comes later: receipt of the item, or receipt of written approval to proceed. Where capacity allows, expedited handling is available and is quoted separately. Every commitment is given in good faith against current capacity, and a commitment that cannot be met is notified as soon as the delay is known, with a revised date.

Items must be shipped in protective packaging adequate for transit, together with any accessories, fixtures, cables or software needed to complete the work. Transit risk in both directions rests with the customer unless carriage has been arranged and charged on the quotation.

Items found to be unsafe, contaminated, or outside the condition accepted at review are returned unworked, and the reason is stated. Completed items are held at the customer's risk after the collection or despatch period agreed on the quotation.

Two payment positions apply. Without a credit account approved in advance, payment is due in full before certificates and items are released. With one, invoices are payable net thirty (30) days from the date of invoice.

Taxes, duties and carriage sit outside the quoted price unless the quotation states otherwise. Overdue balances may accrue interest at the lower of one and one-half percent (1.5%) per month or the maximum permitted by law, and further work may be suspended while an account is overdue.

Certificates and reports come from the laboratory that performed the work and remain its technical record. The customer, on payment in full, holds an unrestricted right to keep, copy and use the certificate for its own quality, audit and regulatory purposes.

Because a certificate is issued as a complete document, it may be reproduced only in full; written approval is needed for partial reproduction. Copies are retained for the period stated in the performing laboratory's records policy, and reissues are made against the original certificate number.

Anything obtained or created while handling a request — drawings, specifications, tolerances, measurement results, and the existence of the engagement itself — is confidential, and reaches only the personnel and providers who need it to complete the work, a body to which the law requires disclosure, or an accreditation body exercising its rights of access.

A customer is notified when a legally required disclosure is made, except where that notification is itself prohibited.

The work is performed with reasonable skill and care and in accordance with the methods and standards stated on the quotation and on the resulting certificate. Where it is shown to be defective, re-performance of the affected work or a refund of the amount paid for it is the remedy, at the customer's election.

Total liability arising out of any engagement is limited to the amount paid for the work giving rise to the claim, to the maximum extent permitted by law. Liability does not extend to loss of profit, loss of production, loss of contract, or any indirect or consequential loss. Liability that cannot be limited by law is not limited here.

The laws of Tennessee, without regard to conflict-of-law principles, govern these terms, and any claim is heard in the courts of that jurisdiction unless a different forum has been agreed in writing.

Revision of these terms is possible at any time. Whatever version is published at cmmcalibrationnashville.com on the date a quotation is issued is the version that governs that engagement. The our approach to privacy, the legal disclaimer and the complaints process carry the terms that go with these.

Version of 2026-10-09.